Where do I begin. They find ways around paying royalties. They dont post your sales report timely. My book sales for $12.99, I get a dollar a book , but only if I sale over $25. If not, they keep the royalties. Ive sold over $1700 for them but have only received $150 in royalties. I had a book event and bought books in bulk. They didnt get my order in on time for my event so I had to cancel and stuck with a pile off books. They didnt want to take ownership and after practically begging , instead of a refund for my shipping, they offered a discount for future orders! They have no concern for the author! The main concern is soaking up all they can from sells. They dont return calls. I wish I had chosen another company. They suck and are greed driven.