I'm writing to you to express my absolute dissatisfaction ONCE AGAIN with regards to how you handle your online sneaker releases. You are not clear and concise when providing the release information on your social media pages. The Grade School Michigan Nike Dunk, advertised on your website to be launched on 16 April 2021 - it is now 17 April 2021, 08:24am and still nothing on your website? You claim to be having "website issues" (which seem to occur every time there's a launch) but instead of updating it on your Instagram story, for everybody to see, you instead give this poor automated response to everyone in the comments section. There has been no update from you regarding this. You instead carry on posting about Puma sneakers and whatnot, instead of providing your LOYAL customers with an update or timeframe as to when you might be releasing this sneaker online. This is not the first time you've let many cultured sneakerheads down, I now understand why people would prefer to wake up at ungodly hours of the morning to stand in a Shelf Life or Jack Lemkus line for just a CHANCE at being lucky enough to buy the sneaker they want. Your lack of communication and updates regarding such high heat is appalling, whoever runs your social media pages needs to rethink how you reassure your customers when it comes to these technical difficulties you're always having. Don't even get me started on the STORE STOCK, on your Instagram page you advertise ARCHIVE SHORT MARKET STREET for CPT and SANDTON for JHB stock, however, ARCHIVE CANAL WALK is the one who receives the stock with no mention of that on your Instagram page? Please explain? Yet I'm all the way in Short Market waiting for over an hour to see if they're getting the stock. There are boxes of stock in-store, manager opens them and none of them are the Dunks. While over in Archive Canal Walk, they've sold out - with absolutely no mention that they were getting stock in the first place. I had a very polite manager from Canal Walk who informed me they had stock but as it is ‘first come, first serve' - I was getting ready to be at Canal Walk within 5 minutes before he informed me he'd just sold his last pair. These sneakers were supposed to be for a birthday present and you've let me down. Mind you, this isn't the first time. I will keep me eyes open for hopeful updates on your social media pages for the stock to drop at the supposed advertised stores.