I've used this service before and the transaction, althought with limited communication from Carrie, went smoothly. Recently, Nov2012, I purchased some stock and sent it to Carrie. Earlier that year I emailed her seeing if it was ok to use her service again and she said she was busy but it was ok to send after Oct2012. I have since being following up her via emails repeatedly and haven't heard anything back. I noticed today that her website is also no longer up. I'm pee'd off as i've now lost $300 because she has my stock sitting in her house ... the website confirmed receipt of delivery. Seriously seriously bad operator ... not sure what's happened but save yourself some time, heartache and money and DO NOT use Carrie my Shopping !!! Once a good service but now total ### !!!