Long story short: First order, needed special form faxed to them if billing and shipping addresses were different. Second order, shipping from them to me was slow. Had nothing to do with signing for package... it took over 2 weeks for the package to even arrive. Third order, they declined my card due to "address mismatch". Said it was my card's fault. Funny... it's the same card they used for the second order and nothing changed. I checked with card company- all is fine. Other online retailrs are continuing to honor my card. Cal's still says it's bad. I posted a negative review over this... their response was to deny it all and lock me out of their web site... I can't get there from the computer I placed the order with, but I CAN get there from my phone. When you read the other complaints about them, and then see stuff like this, you realize you are dealing with some pretty angry and petty little people. I can't say that I recommend doing business with them... or actually I should say, TRYING to do business with them. Highly odd people.