The first time I ordered Gekks, my order was mixed up, but they responded immediately and satisfactorily. I really liked the product so I ordered a second time. Big mistake. Over a month out. No word. Contacted by email and through their website. No response. Trying social media now. If you order, use a credit card so that you can challenge if your order isn't filled. User's recommendation: Use a credit card so you can challenge if your order isn’t filled.