I purchased one ticket with this company for a show. When I processed the ticket I thought it was odd that I had no seat assignment. So I spoke with customer service, she told me she would call me back in 15 mins to let me know. She never called back, I called her and there was no answer. In the span of an hour before I got a seat assignment. I now have a work obligation that I can not get out of. I purchased the Allianz Insurance to protect my ticket because as Ive been told by reputable ticket companies. Purchasing the ticket insurance allows me to get my money back if I need to cancel. There policy is no cancellations which I found odd because anytime Ive bought a ticket through an event company or ticket processing company. Once you purchase the insurance, cancelling is not a problem. I emailed them telling them the situation and kindly asking for my money back. But they then said they couldnt. I replied saying I understand the policy but I purchased the insurance which cancels out their policy, the charge was in fact still pending, they could resell the ticket because Im not going to be in the country and that it was suspicious to me that I received my seat assignment almost an hour after purchasing it. I then requested a phone call where I spoke to the previous employee. The excuses I was given are as follows: 1. We had a lot of people who would cancel and then try to use the ticket so we changed our policy 2. If we do this for you then we have to do this for everyone. I calmly told her those excuses are no way to run a business considering you allow people to purchase the insurance. Which automatically entitles me to my money back since I A. Haven't used the ticket b. The event is next week on Saturday giving them plenty of time to resell the ticket c. This isnt kindergarten, you are running a business and this logic is quite frankly pathetic. I then asked to speak to the manager who then proceeded to give me the following excuses: 1. We specifically picked out this ticket just for you 2. We go to the box office to get your ticket so once you get its nothing we can do 3. The event is sold out. Which all three are lies, Ive worked in hospitality and customer service for over 10 years. These excuses are just a way to mask the scam they are trying to pull on people. his is the first time Ive ever filed a complaint against a business and I get it. You change your policy in order to protect yourselves. But if a customer calls you in an hour after purchasing the ticket, has purchased the insurance AND tells you they wont be using the ticket at all. They should get their money back without any hassle. And without using the Pre-K logic well if we make and exception for you then we have to do it for Timmy too. RUN AWAY FROM THESE TWO SCAMMERS! The insurance company rejected my claim and when I called the Box Office. They told me they've been having problems with this company and that consumers should never use them because these two are FRAUDS!