DO NOT GO FOR THEIR SERVICES!!!! THEY PUT ON ADDS SUCH AS IN CRAIGSLIST.COM AND CLAIM TO HAVE A LIST OF "UNPUBLISHED APARTMENTS" IN THE SEATTLE AREA, Leading you to believe those apartments can not be found anywhere else but through them, then they charge you $$$195!!!!!!! FOR A SERVICE THATS A LIE, MISLEADING AND DISHONORABLE BASED ON THEIR ADDS. They Promisse you a refund if you do not find an apartment through them, have you sign a 2 page contract that they rush you through it so you dont have time to think all the "tricky wording" they use in it.... They have an awfull reputation on Better Business Bureau, when you bring it to their attention they say that is only because they choose not to be members of BBB so BBB puts out all bad claims and does not expose their good side of "helping thousands of people find a home in a week" Well, I went to Rent.com and found the most amazing affordable apartment, which by the way, was not in their list of rubish apartments. I called and requested a refund, and I received the most disgusting and apoling service ever.... if you want the details read bellow the complaint I filed at BBB. was searching for an apartment in Seattle Area, found Global Management One in Craigslist, went over there and had an appointment w/ Justin. Being that I had searched for several apartments on line, Justin showed me a list of "Unlisted apartments" which immediately I identified some that were listed everywhere on the Internet. I pointed that out to him, and he assured me that If I found an apartment that was not listed on Global Management Services, They would give me a $150 refund, I asked him how would they know I found it through other source, he said that they would verify my address where I moved into and check their list, and based on that they could determine whether I got it through their services or not. I signed up for the service as I was told by Justin the refund process was simple, If I found an apartment on my own that was not listed on their catalog, I could just apply for the refund, and would get it with no hassle. I found my apartment through Rent.com that same week I signed up with G.M.O. The Process of signing of the contract is confusing and uses tricky Grammar, it does not help that there is commotion of people back in forward through the office giving you little time to comprehend this useless service. The Refund Contract states that: I understand I will NOT be entitled for a refund unless: (Note the "Unless" which changes the concept of a clear contract) A) I obtain weekly updates from Global at least twice a week in Person, (I am obligated to continue going there twice a week in person, even if I get an apartment waste of my time?!?) AND; (notice this AND, making a refund virtually impossible by combining A and B section. B)Sixty (60) Days have elapsed and I have not located a suitable rental property. On the 6Th Feb 2008 I called to inquire on a refund, I spoke to Matt (Matthew Johnson he claims to be the supervisor) I spoke to him that I wanted to know how to go about my refund, He said I would not get one because I did not go there at least twice a week. Told me to read my contract, which I did, I told him what Justin had told me and he begin to act aggressive towards me, saying that I will not get a refund end of story, I told him that i discussed with Justin the bad reputation his company has with BBB and I was reluctant to sign such contract as most complaints applied were regarding their refund policy, and I said I would file another complaint, he then offered me a "store credit" where in the future I could get the same listings, I told him I did not want or need that, because after all the listings he provides are no different the the ones found for free on the Internet, He then told me OHHHH, James, Do you want a cookie??? (What kind of service is this?!?) I ended the call advising him that I would make sure people would know about their scam. My basic complaints are A)Unfounded claims that those apartments are listings that are not available elsewhere on the Internet. B)Misleading information by its employee's by stating something untrue (hassle free refund) C)Unprofessional and unethical attitude towards customers when they are not satisfied with the service.