My mother gave me a $100 gift card for Christmas. I went to use it and it was declined. I went online to find out why and it was apparently "hijacked" by someone named Tanya in NY to make an online purchase. I called the card company and was told to send the card, my mom's DL, verification of purchase receipt, and then we'd receive a replacement card. I did that 8 weeks ago and STILL no card has arrived! I've called the customer service number no less than 20x, with no resolve. DO NOT BUY VISA or M/C GIFT CARDS FROM US BANK!!! This is the 4th time its happened to me, but I'm finally fed up enough to speak out about it. Same Bank! They suck! And they dont care about the gift cards &;;;;;;;;;;;; who gets screwed!