My daughter received a $25 gift card and it was misplaced, and she recently found it while cleaning through stuff while on pandemic lockdown, when trying to reach company to check on it, the recording says it can't be found, to report it lost or stolen then will charge $5.95 to issue new card, but you don't get an option to speak to a person ever, and the system just hangs up on you. They do not provide any other method of contact either. [protected] and their website mygiftcardsite.com is a joke. So they have kept the gift that was given to her, unbelievable!