Unable to view plans for my family and coverage ending. Current coverage ends at end of the month and I have no way to evaluate marketplace plans for my family because of a technology glitch. For the past few weeks, I had been getting the runaround about how to talk to a broker at AccessCT. I was abruptly told that my application needed xyz before I could talk to a broker. Then doing xyz only to be told the application did not need xyz. So weeks later, here we are.. I cannot see plan options for the family. My current insurance is ending and I face a gap in coverage or insuring out of plan to avoid that which I would do if need be. For the past week have been told the "issue" had been "escalated". Sometimes when I call in, the rep sees no record of an escalation. Other times, reps tell me they've seen escalations take up to a month to resolve. The Web site has been down for maintenance at times for a day or more. The IVR has been broken. (try option #3 to check on current issue) The calls have been disconnected at closing time or just randomly. Various reps have caused me hours on the phone filling out the same application anew - each time taking up to an hour for what a user should be able to do online. Other times, reps insist that a user can make changes to an application online whereas in reality the Web page for editing offers only inappropriate options like Native American Status. Are the CT taxpayers funding this terrible experience of a company?