I was playing last night on the game Empress and cashed out $5000. When I get up this morning I have an email telling me: Hello SHANNAN, Unfortunately, we ran into an issue paying your redemption request. We have returned the Sweeps Coins you tried to redeem to your Chumba account. Your redemption request details are as follows: Reference Number: c7bcfcc3-884c-4ab0-8864-6a8c48bfb84e Amount: $5000 USD Date Submitted: 09/16/2021 If you have any questions, please contact customer service. Regards, Chumba Casino Customer Service When I tried to log into my account it says it is deactivated. I want my money, this is BS.