From the first day I wondered if I had gotten a "lemon"? I had a GE Profile dishwasher before that lasted 20 years. Almost out of box had to have gasket replaced. Never have been 100% happy with this dishwasher. It uses Cascade pods but I still must add Finish or Cascade final rinse? Light comes on says empty yet isn't. FYI I have soft water in my home so can't blame hard water. Discovered that upper rack was rusting through coating in the back. Tines are loose and breaking. Thought ok well out of 5 year ext. warranty (found out rack wouldn't be covered anyway, cosmetic. Huh I think rack is functional part of dishwasher) Point is after speaking to two reps in Consumer Complaint decided to order the upper rack assembly (GE WD35X20453) almost $200.00 part. They discounted and shipped free ? (haha) $168.00 net out of pocket. I waited 7 days and received today at home. Surprise and here is the catch...I went to remove the end cap of my upper rack and well it takes a technician from GE to remove. Seriously they sent me a part for which I now must pay a house call to have a GE tech come out with a special tool to remove. WHAT A RACKET! I am now waiting for a return authorization to return (GEWD35X20453) back to GE Parts. I will be calling my credit card company to dispute charge as well as contacting 7 on your side. GE is not the great company it used to be. GE in my opinion isn't even "G"-good "E"-enough to sell or maintain its products. Once a loyal customer who has decided to look to other name brands. Sad, very sad day and frustrating!!! GE fails to deliver. ( I am waiting with baited breath as I have a GE refrigerator which is fraught with issues ( ice maker stopped working even after door was replaced), microwave oven and my water heater too is GE. Yikes... so much for loyalty.