Dear sirs! Ref. CY695256**** I booked a car for 2020 and paid the amount of 29,155. 00 rubles. Since there was a ban on entering Cyprus, you have offered a 2-year voucher for this amount for booking. Ref. 494411**** a car was booked for 2021 and the amount of 3,334.00 rubles was paid. I refused to travel in 2021 and you returned me 3,334. 00 rubles on Ref. 49411**** BUT DID NOT RETURN 29,155. 00 rubles the main amount of your debt for a prepaid car rental on REF.69525****.Please return the money to REF. 69525****!!! Sincerely, Herman Shilov