I booked a remittance transction, bank deposit as the delivery method, on June 25. Funds were transfered the following day after which they are committed to complete the said transaction within 24hours. After 24 hours until today, with constant follow up everyday,   my recipient's bank has not received the funds.  They've admitted that funds were wrongly allocated to other bank account which is a clear negligence from their end.  Have expressed the urgency of resolving the issue as the funds are badly needed yet they ignore.  It's more than a week now and i carry all the troubles they have caused.  I"ve talked to Mgr Ramel via phone call once and assured that he wil send me email to update but seems he is missing in action now.  They are very unprofessional in sorting issues like this. This is their accountability but they let their client suffer . Could anyone help and advise.