Full details of the booking are as follows: Mr marius ranasinghe - loc - wgqwkw - tkt no [protected] Mrs shyamalie ranasinghe - loc - jaqgcn - tkt no [protected] Bookings were done through the following agent Dash goonawardena | director Paradise travel & tours ltd Cid:image001. [protected]@01d1156e.63bad6f0 Email : [protected]@paradisetravels.co.uk General line : +[protected] Mobile : +[protected] Fax : +[protected] Website : www.paradisevacations.co.uk Alperton house, bridgewater road, wembley, middlesex, ha0 1eh Who indicated that full refund is possible under current circumstances (uk fco travel advisory) which prevented mr ranasinghe travelling there for a wedding on the 4th of may 2019. Mrs ranasinghe was to follow him a few weeks later for another important event which has now been cancelled. Accordingly, we are not intending to travel to colombo in the near future. Also we do not plan to travel to any of your other 50 destinations worldwide. We have cancelled our tickets through our agent. We are now asking for a full refund from the agent. Agent in return is informing us that oman air is refusing to adhere to our request (although all other airlines are making full refund to customers under these current circumstances) Please look into this and investigate the matter and make arrangements for the airline/agent to make the full refund as requested. The unnecessary stress we have been put under is extremely unfair, accordingly, we have no choice other than seeking advice from caa/citizen advice bureau in the uk should you fail to act on this complaint immediately. Look forward to hearing a favorable reply from you. Kind regards Mr marius ranasinghe and mrs ranasinghe [protected] Marius. [protected]@gmail.com