According to FPL, my bank rejected a request to debit my account for a monthly charge. I realized that I hadn't changed the banking information on the FPL website. I changed the banking information. The following month the same thing happened again. According to FPL, because of this continuing problem, I cannot use FPL's online payment system until August 2022. FPL is not telling my why the debit was rejected the first time (I assumed that it was because of the switch to a different bank) or the second time (I have absolutely no idea why the debit was rejected the second time). Also, FPL is not telling me whether or not I can use my bank's online bill payment system to pay my FPL bill. The few times I tried calling to speak to a live person I got a recorded message that there was high call volume and a long wait time -- I didn't bother using the call-back feature.