19 Aug, 2021 → by ClaimboUser482146
Ford Mustang Mach-E Paint Peeling and Imperfections
1
I washed my Star White Premium RWD Mach-E with 1100 miles on it (for 3 weeks' ownership) and the paint peeled on the left side of the bumper as I was removing dried insect remains. But I did notice earlier on some paint peeling just under the left headlight cluster, but I didn't mind this as it isn't usually visible. Then I saw another 'dot' just below the trim on the driver's side front door. All these pointing to paint quality issues. Took the car to the nearest dealership and was told uneven paint application on the side where peeling is evident. Ford took less than an hour to reject the claim saying it must have been hit by an external object, though the local Ford guys noted the plastic is smooth. Was advised to call customer care and I did, and 5 minutes into the call was told they don't have any known paint issues (!!!). Adamantly told the agent there is and was promised a call by a specialist. Specialist called a few hours later and I was told per their investigation they can't cover it because they believe an external object hit the damaged area, yet couldn't answer if they indeed asked the person who actually saw the car if this is the case. Ford Social Media Team saw this posting on one of the forums and was told it's best to work with a service advisor, who unfortunately was told by Ford (and even I was told by Ford Customer Service) that they can't do anything. Planning to visit 2 different Ford body shops and have them file warranty claims. Let's see where this will go...