I thought I was ordering from a local company. I ordered flowers for my mothers birthday to be delivered to her assisted living. They were not delivered. When I called I realized they outsource their customer service and this is not a local company. They claim the flowers were delivered and left with someone at the desk. I asked the name of the person they were left with and they couldnt tell me. I had several conversations with the assisted living place and they checked everywhere with everyone and they most certainly were not delivered. So now I am out $60. Total scam company, stay away! I learned my lesson. User's recommendation: Stay away.