My daughter ordered flowers and chocolates on July 12, 2016 to be delivered on July 13, 2016 for her mother's(my wife) birthday. Knowing we had a 5:00P.M. Dinner reservation, she paid for expedited service so they would be delivered by noon. At 4:30 P.M. I called fromyouflowers and talked to a guy named Terrell and explained that we had to leave so nobody was there to receive the flowers and to cancel the order. We got back from dinner at 7:00P.M. and no flowers so my daughter called to confirm they had cancelled the order. She talked to Emily who said they had to talk to the florist and nobody answered when they called. We went to bed and when we went out for work, the flowers were in front of the door. There were NO chocolates so, I think the delivery person ate them. No doorbell or knock on the door. Obviously, the flowers were wilted and worthless. Calling today, they want to give us a 40% discount. At 4:30, they had plenty of time to cancel the order if it got here after 10:00 P.M. They said as long as it was delivered we had to pay. Much like ordering a pizza that arrives 10 hours late and they expect you to pay for it. Their 100% guarantee just means they will discount enough to still make money for terrible service. The florist was Reno Floristeria in Reno and I haven't talked to them, yet. I would recommend ANYBODY ELSE but them.