I ordered a Floral Arrangement actually a Plant from www.Troysflorist.com web site. I even called to make sure it was available and was told it was. I ordered it for a Family member who had just experienced a loss of a loved one. What was delivered was an inferior selection of cut flowers that looked no better than something purchased from a Grocery store selling floral arrangements in the $10- 15 dollar cost range. I paid $78.05 for the delivered arrangement. When I had the family member send me a picture of what was delivered, I forwarded it to a customer service rep, also letting them know of my dissatisfaction with what they substituted for the 'Peaceful Garden Planter' I originally thought I was purchasing. They offered their apologies and said they had a substitution policy plainly worded, but they would REFUND me $20. dollars for the obvious reason that was evident by the photo of what was sent. It's been almost 2 months and I have yet to receive the REFUND! What a sad service this ONLINE group is. They should be ashamed! The order # 331325 date: 5/30/2019