I sent just under $200, 24 Roses to my mother for her birthday, they lasted 1 day. Wrote a letter explaining the situation & recieved the most insulting email back from American Company Floral Alliance calling me a liar, they hadn't even contacted my mother. In response, I wrote an email of my disgust & asked for a refund, as they were unable to redeliver fresh roses. After futher investigation, Floral Alliance had assigned my order to 2 shops that specialize in Funeral arrangements! They did not even respond to my 2nd email complaint, I had to write a 3rd email, also with no resolve & more insult. Both Funeral shops forfeit their payment for the flowers, so the US company Floral Alliance has recieved nearly $200 for doing nothing but send horrible emails to the customer (me) & not even tried to rectify their disservice. They have had my full details from the moment I ordered the flowers, they have made no attempt to call me & they are so gutless they have not even put their full name on the emails they have sent my mother & me. Their webpage states, 'Satisfaction is Always Guaranteed' They are the liars! Iam not the type of person to write a complaint, frankly I couldn't be bothered & just don't have the time, but I like to warn people out there...If you are thinking of sending fresh flowers to your loved ones...DO NOT USE FLORAL ALLIANCE!!! You will only end up with dead flowers, insult and disgust.