We had flooring installed Nov 2021 and around March the flooring started coming up in our office and I ended up cutting my foot on it a few times. A tech was sent out and he took care of the floor. and told us we should have a mat under the office chair. we got a mat then in July we took the mat up to clean it and the flooring is breaking up again. We paid a lot of money to have such poor quality. I called in to service I got a date for the repair and I took a vacation day for this only to be stood up no courtesy to even call to say they were not coming. called again this time I was scheduled for a Saturday only to be stood up again I called again talked to Daisy who need some manners and customer service training . She informs me they don't do repairs on Saturday, so I reschedule for today 8/30/21 only to be stood up a third time with no tech showing up. At least time I did not clear the room a head of time. I have called a number of times only to get Daisy's voice mail. Also I have contacted Louie the sales guy to get no response from him. We wish we would of read the reviews a head of time, but we both remember growing up in Chicago all the Empire commercials and foolishly that they have got to be good. Ha lesson learned they are Sales and no follow up service.