2 Jul, 2021 → by ClaimboUser247733
Flight information, poor customer service. Inability to contact the company.
2
I should have had my flight with EasyJet travelling from Malaga to Amsterdam 1 of July 2021. According to the official Governmental website (https://www.government.nl/topics/coronavirus-covid-19/plan-to-reopen-society/conditions-for-entering-the-netherlands), I was able to travel from Spain to the Netherlands without thr PCR and with just antigen quick test provided, because both countries are within the EU and as of 1 of July the rules allow this to happen. Employees at Malaga airport ignored this website and any claims i and other travellers made to let us on board, while the information thry relied on was outdated. As a result, I wasn't able to travel to Amsterdam and lost my monry, as well aa many dutch people were unable to come back home because of this mistake made by EasyJet, which didn't inform us about their rules.