Booking ID: [protected] I am extremely disappointed by the service I am encountering since booking a flight with Bravo Fly. Unfortunately, I was informed that I would need to undergo surgery a week after the date of my outbound flight. This medical emergency was unforeseen and very unsettling situation and I have medical certificates confirming the surgery and the date of treatment. I contacted Kenya Airways on 12.10.15 regarding changing my flight, who directed me to contact bravo fly as I booked through this travel group. I have spoken with Bravo Fly via phone and email on more than ten occasions since 13.10.15. I was led to believe by Bravo Fly that I had been placed as a high priority case and that a member of the team were conversing with Kenya Airways in order to waver the extortionate fee of 845.35 EUR that had been proposed for changing my flight. I was also assured that I would receive a call as soon as possible. With no response from the team, I had to make contact with Bravo Fly once more, receiving a response that I would receive a call back as soon as possible. Again no phone call received. At this point I reverted back to Kenya Airways including them into my email to Bravo Fly, in a bid to try resolves the situation. Again, Kenya Airways were unable to help and Bravo Fly simply said they would be in touch. It is no less than 24 hours before my scheduled flight date and I still received no response from Bravo Fly! I had to, AGAIN, contact Bravo Fly to find out what is going on. I was told the process would be expedited as my flight date is so near! I am thoroughly disappointed and shocked at the service that Bravo Fly are providing. In previous correspondence, I communicated that this is my first experience with Bravo Fly and I am feeling generally disappointed with the timeframe and service Bravo Fly have presented. Sadly, it is now making me not want to use this service nor recommend it in the future. And, again, I would appreciate if a member of your team can contact me as soon as possible to resolve this situation. The team member I spoke with last was unable to inform me of what will happen to my outbound flight if Bravo Fly have not resolved this matter by then. I am still waiting for this matter to be resolved.