I initially booked my flight and hotel to Malta on 26.6.21 and paid (30.20 euros) for a checked bag on the outbound flight as this was with Whizz Air and they only allowed very small hand luggage. I did not book baggage for return flight with Easyjet as this hand baggage was bigger and sufficient for my needs. My flight with Whizz Air was then cancelled (17.8.21) and I accepted the alternative flight but there was no option to cancel the baggage which would no longer be needed as both flights were now with Easyjet. I called Lastminute and asked for this to be refunded and was told I would need to ring Whizz air for them to refund this to lastminute which I did and they confirmed they would do this. After about a week I called Lastminute again and was told that my baggage would be refunded and I would need to wait a week. I waited over 2 weeks and called again today to chase the refund and was told that this was not possible and that I should have raised a query / complaint via customer service, which I was not told to do before. The operative was very unhelpful and I have now spent considerable time trying to resolve this issue, hanging on the phone and trying to find an email address to contact lastminute.