Long story that I'll try to summarize. In my rural area there are few options for internet. I found At&t had fixed wireless internet and got it installed last October. It worked great until Spring. After several calls regarding outages they finally sent a technician, who told me he could only improve the signal so much because I was over 4 miles from the cell tower and the trees starting to leaf was causing signal loss - something I would think they would warn about. After more research I found At&t had another wireless option, basically a hot spot. Their salesperson asked me what I would be using internet for and I said surfing and streaming. She said it would certainly work for that. It cost more than fixed wireless and didn't come with as many gigabytes, but I figured the 100 I got would be plenty, since I had been using about 54 on my fixed wireless plan. I tried the new wireless and had no issues so I canceled the fixed wireless and got the hot spot. Turns out the hot spot wireless uses way more gigabytes and I had almost maxed it out after about 2 weeks. It took several calls to understand why. I told them I wanted to try going back to my fixed wireless to see if the worse case scenario of the current signal strength was something I could live with. I had just cancelled a couple weeks before but they said I had to order new service and the cost would be $20 more per month than the one I canceled because the special I received was no longer available. I talked to a manager to no avail, except she promised they wouldn't charge me again for installation. I saw no reason they should, since all the equipment was still there and hooked up. So after trying it again I'm willing to live with some outages vs running out of gigabytes constantly on the hotspot. All I ask is they restore my original deal since their salesperson told me the hotspot was good for streaming and surfing and it really wasn't. I've since talked to other AT&T reps who said the hotspot is for occasional internet use and not for streaming.