Re: First Degree Burn - Brampton, Ontario Canada/Incident [protected] On January 9, 2020, at approximately 8:49pm a friend and I went to the Starbucks located at 1-65 Dusk Drive, Brampton Ontario Canada. Hot cup of tea spilled on my hand by staff. Process not followed by staff on how to serve the tea. No first aid or burn protocol administered. Sought medical treatment and provide Dr. report to Starbucks. Permanent scarring and discoloration. Company has continually tried not to accept liability for what happened. Company request a demand letter for injury and reneged on the amount that I requested. Company claimed that the demand letter should have not been requested but it was. CEO requested that K. address the matter and communicated with me for months until he requested the demand letter from myself. No accountability by this company for such a serious accident, treated like a second class citizen. I need further treatment for the discoloration and scarring.