I have had a plethora of problems with the University of Phoenix since enrolling in 2012. More recently, I have been awarded 6K in loans/grants, which is more than enough to cover the cost of my last classes. Each class totals $1, 856.41 x 2 = $3, 712.82. I have noticed that the account will have a zero balance, after the funds have been released to the university. The following week or days after, the account will show a balance. Why does the university persist in manipulating funds? My account shows a balance of nearly $800.00, although I have received more than enough loans to cover the cost of the 2 classes. I received the disbursement notifications on November 15 & 17; yet on 12/08/14, my account shows that $800 balance. I have asked for reasoning from my financial aid advisor and had to wait nearly a week to get a response. (She said my school email address, @phoenix.edu, was not a valid email?) This university has shady, if not illegal, practices in their financial aid department. What are they doing with the other money that I was awarded (via loans & grants)? I will have to pay back the loans. What right do they have to withhold money? Isn't that illegal?