8 May, 2020 → by ClaimboUser864255
Field personnel don’t have the same info as the automated system
No power for 5 days. No problem being last few of 130k plus, someone has to be. But when the NES truck came by my house a metro supervisor doing work on the road the last few weeks stop them and said here is the house your looking for. They discussed my power line laying in the yard but added well this house isnt on the list. However, I am on the outage map - I send STAT hourly for status updates and it tells me they are working on it. NES I knew you were the worst at updating your customers - I just didnt think your field employees were kept in the dark as well. 5 days with out power and counting - wish I could talk to a live person.