Hi, Firstly whenever I call, the complaint is never resolved and I am hung up on after being gaslighted by deliberately condescending & combative representatives. I have been with Fido for 2 months, and not one part of the billing have ever made sense, I have extra charges throughout. This time, my pre authorized payment was charged twice for $64.39 for my previous bill, and now I don't have a new bill even though my billing cycle restarted 3 days ago. It's all a complete mess, and there's no point in calling, as customer service deliberately talks you around in circles, until they put you on hold for an hour, and if that's not made you hang up, they check to see if your still there and then hang up. This company's business model seems to be grinding people down to accepting, they can charge what they want, when they want. I'd this does not get completely corrected, i'am moving to Virgin, as they have the same deal, and my friends recommend them and their customer service. Shaun