Hello. I brought this product direct from Amazon. Around August 2019 for the birth of my baby which was due mid January. I had my baby late December. I have only been able to use this product once due to the problems I came across. The steriliser will not complete a full cycle unless me or my partner hold down the button for at least a good 30 seconds to a minute. Also the plate at the bottom looks burnt/damage after every use. I have descaled the steriliser as per the instructions recommend and still there's no improvement to how it functions. I'm very disappointed and hope you can solve this matter. Thanks for taking the time to read my email, and hope to hear back from you regarding this matter Thanks in Advance Tara Below I have left my email address in hopes to hear back from you guys [protected]@outlook.com