I had 11 faux wood blinds installed in my new house in Timnath CO on 5/5/21. We were told these blinds would be a perfect fit due to being precisely measured twice. They would be better than Hunter Douglas quality. Two hours after they were installed I got home from work and immediately saw this was a crapy product! The blades on almost each blind are bowed, not straight. Nice tight fit on one side and a huge gap on the other side. The other blinds have the blades all slanted down to the left, not straight at at all. They added a cover strip at the top to cover where it mounts and those pieces are all bowed and not cut to fit. One blind is missing the rod to open and close the blinds. We asked the one set of blinds in the stairwell to have a longer twist rod so we can get to it easier. That set of blinds didn't even come with the stick and all the other blinds came with long sticks. When I close the blinds all the way tight, the blinds still don't close and you can see outside!! Seeing all this, I immediately called my sales rep Thomas to complain. He said he would put in a ticket for these defects. I waited three days and finally got a random email saying to call in. So I did. The lady who answered took down my notes and said the installers will call me shortly and would see this request in 10 minutes. I waited two more days and no one called. So, I called the number back. This other lady answered and took more notes to add to my account. Told me the billing department was closed and to call back during business hours. I did and got another person who said there were no notes in my account and that she was part of the installation and I had to deal with Empire, I thought thats who I was dealing with. Now even more frustrated, I called the customer service number on the Empire website only to never be connected and disconnected while on hold. Finally used the "chat" method and was told there was another ticket created and someone would call me. Waited two more days, NO CALL BACK! I called another number I found online and it worked, someone answered, took my notes down and told them at this point I want these blinds removed and a FULL refund. The lady apologized and said someone would call me back. No calls back. Waited two more days, called them back, explained my situation once again and this time was given two names (Savanah & Felica) and their extensions and was told they would be working on removal and refund and would call me. Waited two days, Called them both and left voicemails, no calls back. Waited two days and called them back and left voicemails again...almost a month now AND NO ONE WILL CALL ME BACK! HORRIBLE CUSTOMER SERVICE AND HORRIBLE PRODUCTS! I swear this company is a scam! If anyone from Empire reads this they should be able to see all my info using the ticket # I was given. Ticket # 1-[protected]. If someone would like to help me get this quickly resolved I would be more than happy to edit my review. Until then I will tell everyone to avoid Empire Today, they are scammers and will take your money and will never call you back. With this whole Covid situation, there are a lot of business that need work and will do a way better job! My neighbor got her blinds installed for 1/2 the price and 1/2 the time it took Empire. Her blinds were done by Home Depot and are perfect!