Absolutely a rip off. Selling faulty merchandise at best, at worst selling phony gadgets as the real McCoy. In my case they sold me a ThinkBand wrist BP monitor. The gadgets reading was 33% off calibration. Now they have not sent me a RGA. Even if they do take it back, they charge a 30% restocking fee. In short, they sell phony stuff and make 50%, or they take it back and make 30% (restocking fee) and still own the thing to sell to another poor unsuspecting buyer.