I ordered an M-5 Automatic airsoft gun for my son for his 11th birthday. Upon the third use, the motor that feeds the pellets into the gun failed. I asked for a return. They insisted that I attempt to fix the gun myself (?). This didn't work. I requested an RMA again. I was told it would come that night via email. It never showed, no surprise! So I took the matter to my bank in at attempt to do a charge back on my card. They dropped the matter because they said I never sent the gun back! They advised me to do so, at my own expense. After receiving the gun back AIRSPLAT.COM emailed me to tell me that they were returning the gun to me because the bank was involved in the matter, but the case was dismissed! So now I guess I have to go back to my bank and start the whole process over, except now I have proof that I attempted to ship it back. This has been going on for almost three months now. The merchandise is shoddy, marked with Asian writing all over it - including owner's manual and customer service is downright criminal! Where's the class action law suit because I'm on board!