29 Oct, 2011 → by ClaimboUser803342
Farewell to the online Consumer Reports

I will not be re-subscribing to the online Consumer Reports. Why? Two reasons. For one, they force an auto-renew and a credit card charge with no way to prevent that except to cancel your current, active subscription. Only after you click the link to take that rash step to lose the access you paid for, does CR THEN give you an option to stop the auto-renewal without canceling your active account. People who do that cannot be trusted. So not only did I make the change to end auto-renewals, I also altered my credit card information at the site to make an unauthorized charge impossible. The second reason for leaving is that the reports and ratings CR posts to the online mag are undated. We have no way to know if the report on auto tires we are reading is this years, last years, or even older. As a result, we might unknowingly put our trust in a tire that once ranked high but no longer does, or waste time looking for one no longer available. If you follow house paint tests, you know that paints are continually reformulated to control cost. A brand, type, and color that topped last year's rankings often drops way down when tested a year later. I recall that some years ago, one popular brand actually went from first on the list to last in one year. Because CR web site ratings aren't dated, there's nothing to prevent us from spending $10,000 to have our house painted with this year's worst choice! And I should pay for that advice? Not dating the reviews and rankings means CR doesn't care that we are acting on outdated advice. How these people have changed! I've been a Consumer Reports reader since the 1940s. I even donated a thousand bucks once. On eBay I am trying to sell a file of CR going back to 1973. The executive in charge of publications at CU should buy it and see for himself how good CR was before he came on board. The cost of doing what CU does, and creating far too many publications, kicked the legs out from under the quality. They had a good thing going with Consumer Reports. It went to their head. They convinced the Board they could do many niche magazines for the same money without reducing CR's quality. Editor after editor presided over the quality drain. They couldn't stop it, just re-design to make less appear more, shallow appear wide. *** shame. But they didn't become actually dangerous to consumers until they put undated ratings on their web site. Fortunately, Amazon's user reviews are measurably more reliable than CR's rankings + user reviews, especially on home appliances. I don't know why. I've been comparing both for two years and the evidence they are better is solid. If CU ever turns things around, I'll be back.
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