2 Apr, 2021 → by ClaimboUser880102
Failure to resolve initial walk through warranty issues
2
I bought a home in Windham community in Las Vegas. We had the first walk through and now it has been three months and not all of the issues have been resolved. I asked the consumer representative by e-mail and she said I should review what is covered by warrantee and noted that there have been reductions in employment there. I told her that is not my problem but Richmond American's issue. She did agree to forward the e-mail to the local consumer support people. Still no response. There are scratches in the shower door and wall as well as an attic access panel that does not fit. These were all identified during the initial walk through. Some of the issue have been taken care of but these remain. Today I received a long letter from Richmond saying they were being careful because of Covid. That would have been fine a year ago, but today as people are getting vaccinated, the casinos are opening, the hotels are opening, and the workers buidling new homes are reporting to work every day and driving theit trucks and tractors on the job sites. Blaming Covid is old and should not be a current excuse for not taking care of old issues. We can wear masks and distance as usual.