Ken Cole one of the managers from this company stalked me for about 2 months pumping me about wanting to publish my book . He called me from March to May because I didn't have the time or money to invest in publishing my book again. He called me in September and I was interested in publishing with the company.He said that they had a new promotion and needed 5 authors and I was one that they had selected because they had previous loved my book. He laid out an eleborate marketing plan for the book and said my fee of $5000 was going to the publicist that was going to do all of the marketing. HE called me for about two weeks straight until I decided to put down a deposit which was less then required, but they accepted it. I paid September 27th, I received an email the next requesting information about the book, was given my receipt and hadn't heard anything from Ken Cole. I called him 3 weeks later blasting him and requesting a refund because I felt they were fradulent. He lied and first said the reached out to me and was waiting on me to respond. Then he said it was mis communciation his fault someone from another department will reach out to me the next day. I didn't hear from anyone until November 3rd. By then I had already called left messages and emails requesting a refund. I left messages for MAria Lester, Ken COle, and Ken ORtez and Ken Coles calls me back saying they already started work on my book, but I had to remind him that Marie just asked for my manuscript!! When I caught him in all of his lies, he then tells me ' You still owe us money any way and you aren't getting anything back". Then in the same conversation begging me to give him one more chance! I hung up! I have since called Marie adn left messages no response. Now when I called today the system automatically hangs up on me!! Now I cannot get anyone one the phone!Do not use them for anything Ignored the reports like a dummy!!!