It has been one month, and I still have not received a refund of my $50 application fee from DeVry for an application I put in to Keller. There policy and application says that you may request a full refund of your application fee if you change your mind within 10 days of applying. Well, on day four, I requested a refund of my application fee to my debit card because I decided I could not go $30k into debt at Keller. I kept e-mailing customer service without ANY response at all. And still no refund to my debit card. Finally, after three weeks I e-mailed the President of the college and filed a complaint with the local BBB. Turns out they had JUST sent me a refund check via Fed Ex and required an in-person signature for delivery. They didn't think to ask me if I work during the day (which I do), so needless to say Fed Ex could not deliver the check and returned it to them. I kept asking them to just credit my debit card, since that is where they took the money from, but they said they didn't have the payment tracking number. Ha. So, one month later still do not have my money. Their customer service is POOR. I am sure glad I didn't go to college there. If I am having this much trouble getting $50 returned, I would hate to see what happened if I ran into big problems while attending school there!