Each time I call there, I get a different customer care representative. Also, in addition to a different person, I get a different answer. I called them in August of 2018 to cancel effective September 3rd and nothing happened. I moved to Florida, and within 4 or five days of my arrival there, I was called by a local Brinks ?? and they sent a man out to give me an estimate on Security service. When he told me that it would cost $500 up front I tried to remind him that the office in Arizona had promised me FREE INSTALLATION at my new address and a decent discount in my monthly fees. The Representative indicated that he knew nothing of the sort, and had nothing to do with my old system. So I kindly refused further service. I had a different company install new service. Two calls later, I'm still awaiting my CREDIT BALANCE REFUND. Thus far over 50 days has elapsed since I first contacted them and there has been no refund. I supposed I should go to consumer affairs and/ or the BBB?