I ordered my daughter's birthday invitations on a Monday, received a confirmation requesting more info, and replied to that on Tuesday. A 48 hour turnaround was promised, and that deadline came and went. I sent several emails with no response and tried to call the number provided, but the mailbox was full. Today is Sunday and I finally received an email that said simply, "order cancelled". No explanation or apology. I threatened to contest any charges to my card and haven't seen any come through yet. Marlene is rude and Image Invites needs to be shut down so she can't scam anyone else. I went on Etsy and found a better invite, had a response in minutes, and sent the file to Walmart to print and had invites the same day for less money.