6 Sep, 2021 → by ClaimboUser564550
failure to pay owner, commissions charged twice
1
I have messaged booking.com every couple of days since JULY 2021. I have not been paid for my very first booking even though it was scheduled for the 2nd time 10 days ago. No chat option to get a hold of anyone, and their message centre says 1-2 days to respond, and then no response!!! the phone system puts you on hold for an hour and then tells you someone will call back but when they do, a few days later, they have no answer to why, and refer it on again. Their system now says my bank account that they have already paid into with success is not valid, and wont let me verify it again, as it says the details dont change.!!! I now says I have an invoice due for commission, when the commissions have already been deducted.!! I am not getting payments on the thursday schedule they say will be released, they change the dates on the system with no explanation. Ive trusted bookingcom company in good faith, with finances and my reputation . I cant even pay my cleaners thanks to booking.com. They jeopardised my business in a major way, !