I have an aftermarket warranty on my 2006 Buick Lucerne and made a claim because my alternator gave out. This would have been an easy enough fix for me however since I had the warranty with a $100 deductible and free towing, I chose to have it taken to a local shop who has been in business locally for about 30 years. Not the cheapest guy in town but does good work and stands behind. The fix came to $417.60. However, Warranty Direct only paid the shop $184.00 leaving my portion at $233.06. More than twice my deductible. And actually more than Warranty Direct paid for the repair. I spoke to Warranty Direct and the said that they only pay reasonable charges for repairs. That language is in the contract and however the term reasonable is never expounded upon anywhere in the contract and one would assume that reasonable would apply to whatever the norm is in the area in which the customer resides or where the breakdown occurs. This is not the case with Warranty Direct as they choose to decide what is reasonable. This would have really been a problem for us if we took our vehicle to a Buick dealership who would have charged $1400 for the same repair. I know this as I called the dealership where I purchased the car and asked for a quote to install an alternator. Furthermore, nowhere in the contract does it explain that Warranty Direct may not pay for the entire repair and that the deductible may actually be much more than stated in terms of having to actually contribute to the repair cost. Understand that I never received a phone call from Warranty Direct informing me that they would not pay the shop. I did however receive a call from the shop saying that they would not pay the entire repair bill. I opted to have them proceed with the repair and then I would take the matter up with Warranty Direct. I figured at that point I was stuck and if I didn't approve the repair I would have to tow it somewhere else, be in the same situation and then have an additional tow charge as well. I understand the company not wanting to get overcharged however nothing in any of this regard was explained to me or is outlined in the service agreement. I believe it is just one of those ambiguous catch words or phrases that allow this company to not pay out entirely or at all after reading some of the other reviews. User's recommendation: Stay away.