On Feb 19, 2021 I filed a claim for oven repair (SRO 0455001) and it was assigned to a company that does not repair ovens. Subsequently it was reassigned to Sears who sent a technician out and he ordered a part to repair the oven locking mechanism which came a couple of weeks later and was installed by Sears. Unfortunately the oven did not work when the part was installed and he made a new diagnosis to have the touch screen replaced as it would not work. He said they were no longer made, but they would try to find one somewhere. They apparently could not find one and HWA procurement took over. This was in late March. I follow up every few days to find the status and was frequently told the claim is lost . Then suddenly the part was ordered. A part arrived a week later which was apparently the same part originally ordered and replaced by sears service. As an attempt to reduce their cost, I advised HWA it appeared to be the wrong part as it was a transformer and not a touch screen which I was told it needed. After 5 more calls I am still being told procurement has to deal with it and nothing has happened. I am now at 35 calls and many hours trying to get this resolved. They will not tell me who I can talk to or write to get it resolved. Resolution would greatly be appreciated so we can use our oven.