Update by user Jun 28, 2021 NO RESOLUTION YET! Update by user Jun 28, 2021 totally UNPROFESSIONAL AND NOT TRUSTWORTHY Original review posted by user Jun 28, 2021 After numerous calls, their representative told us to pay the annual fees. Then they would free us from any more costs and cancel our membership. So we paid and sent notarized papers to them via registered mail. They claimed the papers never arrived but, the papers were signed for by them. User's recommendation: Do not trust Windam od Shall Vacation Club . They continue to lie and avoid customer contact Absolutly no customer service.