Hi, This is a full exposure to The break down in lazada system when its runs with people who dont flexibilty of actually working and doing nothing. a) When you break a rule indirectly or directly, instead of a warning first, they straight give points. b) Points are still given if item is sold out(It took me mths to realize that u need to deactivate the item. If not, they can still give u penalty after mths that it is sold out. c) When u look at their contract, its seems that they don't have any idea that there is a possibly that their rules and regulations may need to be improved over time. They are ignorant to the fact and as the site, it is hard for them to understand that they may actually be wrong. (As regards on this, warnings are provided through the growth center and the penalty is also included on the Marketplace agreement and policy.) d) everyone one in a while they overcharge and and are not a perfect site. We need to constantly check that they are doing it right or wrong. e) Feedbacks - the entire system is a mess waiting for trouble to take place. The automatically put 7 days return. Which customer takes advantage and buy items and when they realize they didt do enough, they blame seller and say product is defective. If u do a dispute, it takes them a while and WHEN buyer loses the appeal, they still are allowed to give seller negative feedback. So may companies chose to refund as lazada has chosen to allow sellers take revenge on the sellers with negative feedback. And when u fight for that issue, they want us to contact the buyer to change his mind. Which means, LAZADA does not care about its sellers. Now it comes with communicating with the person in charge, It takes ages for someone to put a name in the email. After demanding for it, i get this person. Michelle N | Partner Support Associate In Many Situations, when u become to big of a company, you know that when the company refuses to reply back with a call back and only reply with fix words. I have already forwarded your response with our respective team. Rest assured that we will get back to you once we received feedback from them as soon as possible. Now what's the thing that does not click? how is it that u give a penalty for mistake for a duration of 1 Year how is u give penalty for non-active item? how can a person post something that has a negative word and gets approved and penalty later I agree that most of my deals USED to be from lazada, but because of the penalty and the sales focus on the monthly basis, revenue has dropped. If u google up, their review aren't that great. And all this is after it was acquired by Alibaba. And problems are fixed only when its made public. So, in short. Michelle N, I think you're in the wrong Sector. Copy Paste won't help you or your employer. Not Sincerely Jaidev Barely A Member of Lazada PS, I will put in Effort, Though i am not being paid to post in in whatever platform i see fit Let see how long it takes for u to stop ur automatic replies and salary being paid without checks