The woman who answers the phone is extremely rude and acts as if she is doing you a favor. I ran out of oil and was told they were too busy helping people who had prepared ahead. Things happen in people's lives which can cause them to overlook the more mundane of life's details and her comment was completely unnecessary, insensitive and condescending. It was not the first time of having this woman be rude to me, but it is the last. I will take my money elsewhere and never use Queen Bee Oil again. To management - you might want to invest in some training for the staff who answer the phone. There are ways to say things to people that don't involve a superiority complex.