The worst mistake I made in 2020 was opening an American Express Bluebird account. Bluebird has the worst customer service I've ever experienced. Agents do not listen to customers--their questions or concerns--but merely read very long, non-topical scripts. Regardless of how many times you call to resolve the same issue, they will not listen to you until they have read their scripted response. Even after patiently listening to the very wordy, unhelpful script on each call, customers will not have their concerns addressed. Why? Because if a customer asks a question that's not on the scripted response, the agents will pretend that they cannot hear you, that the connection is bad, or they will outright disconnect the call. True Story! The issue? Bluebird has a pattern of holding customer funds well beyond the prescribed period. When you call in to express your concerns, the agents become overly aggressive, overtalk the customer and speak in the most condescending manner imaginable. And, when you ask for a supervisor, if a transfer is successfully made without your being disconnected, you quickly learn why the front-line customer service is as poor as it is. The most recent of ten calls to resolve the same issue was on July 9, 2021. After listening to the scripted response from an agent, AJ, I asked a question that surfaced the illogical response I was given as to why my funds were still not released. Of course, AJ followed the Bluebird American Express playbook and began talking over me and becoming overly aggressive. Wise to their operating methods, I let him finish his rant, then asked for a supervisor. This time, I had a family member who has been a Customer Service Supervisor charged with training and monitoring call center agents for years to preempt the typical script of why I could not be transferred to a supervisor. After being placed on hold for some time, someone identifying themselves as a supervisor finally came on the line but REFUSED to give me her name. Whenever I asked for it, she pretended that she could not hear me. I KID YOU NOT! What do I want? To have funds from a $211.60 preauthorization hold that the merchant has released for more than two weeks returned to my account. The merchant has verified the release--both to Bluebird and me, providing the transaction details and approval codes. What don't I want? Never again in my life to be forced to deal with Bluebird American Express agents' condescending, stressful customer service. May I have my money returned so that I can close this account? (And, yes! My content is very long-winded. Trying to speak in the language Bluebird American Express understands!) User's recommendation: Save yourself the stress, and do not open a Bluebird American Express account.