So I have been ordering comforters from Brylane home for over 12 years. Well I was going through a rough time and to help better myself I thought a new comforter would be nice. I went online to order the King of the Dragon comforter online and submitted my order. I got an error message saying that the order didn't go through and the website was facing technical difficulties. So I tried again. I tried several times and became frustrated and opted to call it in instead. The woman on the phone was quite friendly and helped me out accordingly. However, when I got a knock at the door a few days later I received two comforters in the mail. Confused I called Brylane home to see what happened and they said that there was two orders that were sent in and if I returned one of the extra comforters then I would be re-enburst. I don't have that much spare money to be throwing around so I went to UPS and sent it immediately that same day. The next day I get another knock on the door to find out that they sent ANOTHER comforter. I ordered 1. I got 3. I am quite frustrated at this point and call again to see what is going on and to make sure that I am not going to receive their whole stock of these comforters. The lady on the other end of the phone was extremely rude and had quite the attitude on her. She was belittling and made it seem like it was my fault that their website was faulty and charged my account 3 times. She then sent me to customer service where the woman also accused me of ordering three. I told her that I did not order three. I ordered one over the phone, because the website was not going through for me. It is not my fault that their website screwed up and charged me three times. Again they told me that I should send it back and they would pay me back. However, this was such a horrible experience. I was expecting some compassion and help and an apology. I got NONE of that. I will never order from them again. Customer Service was horrible and mean to me and they belittled me for something that was not my fault. By the end of the phone call I was in tears and had a throbbing headache. I would suggest finding other methods to obtaining a comforter, or just ordering it over the phone, just to be sure. Also as a note, I only got one confirmation number and that was for the order over the phone. It was a humiliating and horrible experience.