when my 3 year old Whirlpool Front load Washing machine had a fault i consulted fixya.com which referred me to a so called expert - i asked the expert - saumyar was his name - if he actually is an expert in Whirlpool Front loaders which he answered with yes. Anyhow he gave me very very wrong and very very costly advice and in the end i had to pay for a real flesh and blood expert to fix the problem which was actually very small and was fixed quickly as soon as the real expert seen the symptoms. the whole exercise cost me nearly as much as a brand new Washing machine. i have never agreed to pay fixya.com as i wanted to have the problem fixed first before i pay but fixya.com deducted my money and when asked to repay my money for not fixing the problem i never heard from them again dr.[protected]@gmail.com