I had been researching lightweight mobility chairs for a long time. I liked the Pegasus because it was carbon fiber and has in-frame batteries. I spoke with several people at different times from Quick N Mobile before purchasing . Everyone that I spoke with was kind, answered all of my questions, and was not pushy in any way shape or form. When I was ready I called up for assistance with my purchase and within the next 7 days had my chair! I could not possibly be happier and I wish everyone there the best!